CLIENTS |
ASSIGNMENTS |
ROLES |
TIME FRAMES |
Magna International |
Coordinate customer EDI initiatives for all Magna divisions |
Sr. Project Manager-EDI |
Aug ’89 - Aug ’90 |
CIBC Wood Gundy |
Relocation project (Head office) [$7.5m] |
Project Manager-DataCom. |
Sep ’89 - Apr ’90 |
Classicom Cable |
Strategic Marketing Opportunity study |
Project Manager / Author |
Oct ’89 - Jan ’90 |
(4) Chartered Banks & Federal Gov’t |
Syndicated EDI Marketing Oppportunity study |
Co-Author |
Oct ’89 - Feb ’90 |
Treasury Board - |
EDI Strategic Plan |
Co-Author |
Apr ’90 - Jun ’90 |
Revenue Canada - |
Strategic Communications Master Plan |
Co-Author |
Apr ’91 - Oct ’91 |
CIBC & |
Relocation project (Investment Division) [$7.5m] |
Project Manager-DataCom. |
Sep ’89 - Apr ’90 |
Strategic Marketing opportunity study |
Project Manager / Author |
May ’90 - Aug ’90 |
|
Network Management Strategic Plan |
Project Manager / Author |
Feb ’92 - Jun ’92 |
|
Canada Post |
Relocation project (Division) |
Project Manager-DataCom. |
Jul ’92 - Aug ’92 |
Allstream (Unitel / AT&T Long Distance) |
Data Communications |
Interim Management |
Apr ’90 - Mar ’91 |
Computer Centre / Network Outsourcing |
Project Manager-Networks |
Jan ’91 - Apr ’91 |
|
Relocation project (Head Office) **** |
Project Manager- Networks |
Jan ’91 - Sep ’91 |
|
Relocation project (National Support Centres) |
Project Manager - Networks |
Jul ’91 - Sep ’91 |
|
Establish a new Order Processing System |
Project Mgr- Technology |
Oct ’91 - Jun ’92 |
|
Relocation project (Network Control Centre) [$5.5m] |
Project Manager - Networks |
Jun ’92 - Aug ’93 |
|
Network Systems Audit: Print Distribution System |
Project Manager - Systems |
Jan ’93 - Mar ’93 |
|
Relocation project (Sales Division) |
Project Manager - Networks |
Dec ’92 - Apr ’93 |
|
Relocation project (Voice Network Control Centre) |
Project Manager - Networks |
May ’93 - Dec ’93 |
|
Network System Audit: LDS Contact Centre Network |
Project Manager- DataCom. |
Jul ’93 - Oct ’93 |
|
Network Re-Build: LDS Contact Centre Network |
Project Manager- DataCom. |
Nov ’93 - Jan ’94 |
|
Computer Centre / Network Outsourcing |
Project Manager- Networks |
Jan ’94 - May ’94 |
|
Establish New Contact Centre Infrastructure **** |
Project Manager- Networks |
Jan ’94 - May ’94 |
|
Relocation project (Systems / IT Division) |
Project Manager- Networks |
May ’94 - Oct ’94 |
|
Data Communications / Intranet / Internet |
Interim Management |
May ’94 - Sep ’94 |
|
Establish New Contact Centre Infrastructure |
Sr. Project Mgr- Networks |
Sep ’94 - Apr ’95 |
|
Relocation project (Systems / IT Division) |
Sr. Project Mgr- Networks |
Mar ’95 - May ’95 |
|
Relocation of a major Contact Centre Infrastructure |
Project Director- Networks |
Dec ’95 - May ’96 |
|
Greyhound Bus Lines |
Relocation project (Division) |
Project Manager- DataCom. |
Feb ’93 - Mar ’93 |
Royal Bank & |
Relocation project (Head Office & Trading Flr) [$15m] |
Sr. Project Mgr- Technology |
Sep ’95 - Dec ’96 |
Merger / Integration project (Investment Division) |
Sr. Project Mgr- Technology |
Jan ’97 - Mar ’98 |
|
Relocation project (Investment Division- Vancouver) |
Sr. Project Mgr- Technology |
Nov ’96 - May ’97 |
|
Globe and Mail Newspaper |
Strategic Network Audit: ATM / Frame Relay |
Lead Consultant / Author |
Dec ’96 - Dec ’96 |
Citibank |
Manage RFP for a new Virtual Banking system |
Project. Mgr- Technology |
Sep ’96 - Nov ’96 |
Manage install of a new Virtual Banking system |
Project Mgr- Technology |
Nov ’96 - Dec ’97 |
|
Manulife Financial |
Trading Floor Relocation: Quality Assurance |
Sr. Project Mgr- Technology |
Jul ’97 - Oct ’97 |
AG Simpson |
Strategic Network Audit / Tactical Initiatives |
Interim Management |
May ’97 - Sep ’97 |
Network Modernization & Re-build |
Project Director / Integrator |
Oct ’97 - Aug ’98 |
|
Rogers Communications |
Contact Centre Integration / Relocation / ISDN projects |
Project Manager- Telecom |
Apr ’95 - Aug ’95 |
Establish Outbound Telemarketing Contact Centre |
Project Manager- Telecom |
Aug ’95 - Nov ’95 |
|
CTI: Computer Telephony Integration |
Sr. Project Mgr- Technology |
Nov ’95 - Jun ’96 |
|
Relocation project (Head Office & Contact Centre) |
Sr. Project Mgr- Technology |
Oct ’97 - Sep ’98 |
|
Predictive Dialer and Contact Centre Initiatives |
Sr. Project Mgr- Technology |
Sep ’98 - May ’99 |
|
Tech. Infrastructure for new Billing System *** [$20m] |
Program Mgr- Technology |
Mar ’99 - Dec ’01 |
|
Fully-automated Voice Recognition IVR ** [$14m] |
Sr. Project Mgr- IVR Tech. |
Jan ’02 - Dec ’02 |
|
Modernize national Contact Centres’ IVR technology base |
Sr. Project Mgr- IVR Tech. |
Jan ’03 - Apr ’03 |
|
Build Voice Recognition for all Contact Centre IVRs [$14.7m] |
Sr. Project Mgr- IVR Tech. |
Aug ’03 - Nov ’05 |
|
IVR & Contact Centre Systems Integration & CRM **** |
Sr. Project Mgr- IVR Tech. |
Jan ’06 - Apr ’09 |
|
Sun Life Financial |
Contact Centre RFP Outsourcing Initiative |
Sr. Project Mgr- IT |
May ’09 - Sep ’10 |
Softel Communications/ |
Contact Centre Integration & Transition Planning Initiative |
Sr. Project Mgr- IT |
Nov ’10 - Present |
**** |
Presidential Recognition Award |
|
*** |
CIO & Vice-Presidential Recognition Award |
|
** |
PROJECT WORLD’s "I.T. Project of the Year" |